ESTIMATED TIME OF ARRIVALOrders ship Monday to Friday from our warehouse. Orders placed before midnight will dispatch on the next day when payment is received via bank transfer or Coinbase. Please allow an extra day for funds to settle via bank transfer. This excludes public holidays.Orders placed on holidays or weekends will begin processing the next business day.The Estimated Delivery Date depends on these factors:
- Order Processing: It typically takes less than 1 day to process our order. Usually, orders are dispatched on the same day.
- Transit Time: The amount of time it takes your order to reach you after it’s left our warehouse. Usually within 3 business days.
- Delivery times are approximate, but you will be notified of extensive delays.
Item out of stockYou should not be able to place an order for anything that is out of stock. However, if items in your order are out of stock, we will contact you to remedy the issue or replace the flavour with something similar that you’ve ordered.
Returns & Refund– To be eligible for a refund, your item must be unused, unopened and in its original condition.
Faulty items– We do not offer refunds on change of mind/faulty product claims. (Buy at your own responsibility).
Shipment – If the tracking number shows the parcel has been delivered, then it means it’s delivered – please double-check before you contact us.
Payment – Please read– Please don’t forget to include your
order number and
name in the description section of your transaction – please do not put anything else to avoid any confusion.
Terms of service
Mobile Message Service Terms and ConditionsLast updated: 14/10/2021The KickBackCloud mobile message service (the “Service”) is operated by KickBackCloud (“ KickBackCloud ” , “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.By consenting to KickBackCloud’s SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related and promotional messages, including updates, alerts, and information from and on behalf of KickBackCloud via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology.You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with KickBackCloud. Your participation in this program is completely voluntary.We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.You may opt out of the Service at any time. Just click the unsubscribe link in the SMS message or reply STOP to the text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other KickBackCloud mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt-out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, reply HELP to our number or email shop@kickbackcloud.com.We may change any shortcode or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
